Customers, patients, and prospects are using the phone now more than ever. 

That's why we created this COVID-19 Audio Resource page! 

 

Find sample scripts for your industry or request a custom COVID-19 update today! 

Important Phone Audio you may consider updating to include COVID-related information: 

  • Auto Attendants 

  • Voicemails  

  • On Hold Messaging 

sample messages by industry 
request a message 
Image by Hush Naidoo

Medical

At __________, safety is always our highest priority. While we have always strictly followed CDC and OSHA guidelines on sterilization, we’ve gone above and beyond as a response to COVID-19. Extra safety protocols start at the front reception: when you arrive, a mask is required and we are taking digital temperatures of every employee and patient before entering. We thank you for your patience during this critical time. We hope you’re staying safe and healthy.

 

dental

Your health and safety remains our highest priority. In response to COVID-19, we have implemented new procedures to ensure the health of our staff and patients. Staff temperatures are taken daily and are required to wear face masks at all times. Prior to entering our operatory area, all patient temperatures are also checked. No one showing symptoms of illness will be permitted entry to ensure the safety of all. We ask for your patience and understanding during these critical times. Feel free to ask us any questions about our new protocols.

Image by Lesly Juarez
 
Image by Stefan Johnson

restaurant

To our valued customers during the coronavirus period: we want you to know that we’re open for business – and every member of our team is adhering strictly to the sanitary guidelines established by the CDC. Employees will stay home if they feel ill, have symptoms or have been in contact with someone who was exposed to or has COVID-19. We know you’re craving our fresh and flavorful dishes – and we’re ready to serve, whether you are dining in or picking up! Together, we’ll get through this!

 

auto care

At __________, we believe in putting people first. We have implemented several safety measures to keep our employees and customers safe through these challenging times with COVID-19. We have increased the cleaning and sanitization of our facilities and cars that we work on. We have also implemented measures for contactless drop off and pick up. Thank you for your continued patience and support as we navigate the COVID-19 pandemic together.

Image by Erik Mclean
 
Image by Erik Mclean

dealership

Welcome to __________. To our valued customers, friends and family, we want you to know that we’re continuing to stay open for business throughout the Covid-19 period, with strict adherence to all CDC guidelines to help keep you safe while shopping.  You can rest assured that every member of our team is taking necessary precautions – and our facility and vehicles are thoroughly sanitized throughout the day, both before and after customers arrive for sales and service.  From our family to yours, we hope you’re staying safe and healthy. 

senior living

__________ is committed to keeping our residents and staff healthy during this COVID-19 pandemic. We understand the concern many of you may have about visiting your loved ones. For the safety, health and well-being of our residents and staff, we are following CDC, state and local county mandates. We are only allowing essential healthcare providers to enter our community. Our mission is to continue to be your resource for seniors and to provide information on our home.We appreciate your cooperation and look forward to helping you in just another moment.

Image by Ravi Patel
 
Image by Kate Stone Matheson

veterinary

COVID-19 has caused changes to how we all live our lives. While we have always followed strict policies regarding sanitation and safety, we are taking extra precautions during this time. The health and safety of our team, clients and patients is our top priority and we are following guidance from local and national authorities.If you have cold or flu symptoms or a known exposure to coronavirus, please call our office prior to arrival so that we can prepare to safely accept your pet for care. Feel free to ask us any questions about our new protocols when we join the line.

 

industrial

__________ is taking every step necessary to ensure the safety of our employees, customers, and vendors with regard to COVID-19. We’re operating business as usual with normal hours of operation, keeping our inventory fully stocked. CDC guidelines have been reviewed and implemented with our entire staff, including maintaining proper social distancing, frequent hand washing and extra sanitization procedures. Employees will stay home if they feel ill, have symptoms or have been in contact with someone who was exposed to or has COVID-19. While these are uncertain times, we are confident that our team can meet your needs.

Image by Christopher Burns
 
Image by Mike Petrucci

retail

Thank you for calling ____________. Due to local and state regulations, face covering or masks are required in our store, except for those guests with underlying medical conditions and young children. Disposable masks will be provided for those who do not have one. For guests who prefer not wear a mask or who may be feeling ill, we encourage you to explore one of our no contact shopping services! For more information please visit ____________. We are reserving the first hour of shopping to our vulnerable guests such as the elderly, pregnant women, and those with underlying health conditions. Thank you for your continued support during this time – we truly appreciate your business!

 

We are OPEN during the COVID-19 pandemic and ready to serve your communication needs! Let your callers know how you are operating. Talk to us about updating your messaging today.