The On Hold Messaging & Music Blog 

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Rock On Hold Music: Who Should (and Should Not) Play It

July 29, 2019

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September 25, 2019

"Hello, can I put you on hold?” were the first curt words I was greeted with when calling into my son's pediatrician this morning. 

Without actually allowing me to answer "yes or no", the receptionist clicked the hold button, her obvious best friend at work. 

While no do...

August 23, 2019

With so many online start-ups and “entrepreneurs” these days, it’s hard to distinguish a viable business from one that may disappear tomorrow (and take your money with them). We all want to feel safe from scammers and pop-up shops. Here’s how on hold marketing can set...

July 29, 2019

If I asked you to think about on hold music, I bet the first thing that comes to your mind is the “elevator music” we’re all familiar with... BOOORING! 

But customers are asking for more these days – they want to be engaged on all levels, and hold time is no exception....

June 19, 2019

Let your brand speak for itself with these 20+ on hold messaging ideas to promote, entertain callers, and let customers know what you're all about.

January 7, 2016

I know what you're thinking … I'm nuts! 

Well maybe I am a bit crazy for enjoying hold music, but hear me out folks ... no really ... hear the songs for yourselves and decide. 

You’ll be tapping your foot and wondering if you can download the tune onto your iPh...

December 8, 2015


Whether you’re just getting started or you’ve been in business for yourself awhile, you can’t afford to miss any details when running a small business. You may not be worried about losing current customers, but you should be concerned about gaining future ones.


Here a...

October 30, 2015



The best Halloween on-hold messages are fun, light-hearted and capture the imagination of the audience listening. Without further ado, we’ll get straight to the tips you can use for your next production on-hold advertisement.


Use Spooky Sound Effects

Scary laughs and...

September 30, 2015


At On Hold Marketing Works, we realize that finding the time to change your on-hold messaging program can be a challenging, even daunting, task.


You begin to ask yourself if updating the production is a worthwhile pursuit of your time.


Before you know it, 6 months h...

September 21, 2015

Countless businesses come to us in search of improving their customer service experience through on-hold music. While we will almost always recommend using on-hold messaging along with background music, there are people who think playing pop music from the Billboard To...

In this techy age, we want information, and we want it now! It’s no secret that consumers don’t like to wait. Why should their time on hold be any different? Shoppers are hungry these days… but not necessarily for product. Buyers are eating up content like it’s their f...

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